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Non-permanent St ICT Assistant (Network Administration)

la Organizatia Mondiala a Sanatatii in New Delhi, India

Vacancy Notice No: SEAR 2012-34
Title: ICT Assistant (Network Administration)
Grade: G5
Contract type: Temporary Appointment under Staff Rule 420.4
Duration of contract: 12 months
Application Deadline: 5 November 2012
Duty Station: New Delhi, India
Organization unit:
World Health Organization, Regional Office for South-East Asia, New Delhi, India (SE/DAF - Director, Administration & Finance

Description of duties:
Under the direction and supervision of the ICT Assistant (Infrastructure Services), the incumbent will perform the following duties:
1. Support the operation of SEARO's Local Area Network:
- Provide implementation and administration support for Wired and Wireless LAN, document configuration of active and passive, components of the LAN, structured cabling components and systems configuration, review daily logs and statistics, analyse, performance indicators and perform operating system updates, fixes and patches of LAN devices, in addition to other LAN, administration tasks, to render smooth network operations and performance enhancement;
- Liaise with network equipment providers for timely rectification of network related problems, in accordance with service level agreements with these providers;
- Troubleshoot and resolve network related problems and faults and escalate to GSD/NOC and HQ as required.
2. Assist in maintaining the security of SEARO's network and its compliance with WHO IT Security Policy and Standards:
- Support implementation of network hardening and security measures in accordance with industry best practices and WHO IT standards and guidelines;
- Assist in the administration of SEARO's Firewalls and troubleshoot Firewall related problems;
- Assist in the implementation and administration of network security related systems including Intrusion Detection, Network devices Authentication Servers, Network Admission Control and Secure Wireless Access to the network;
- Monitor events generated by security devices including analysis and reporting of alerts, events and logs and escalate as required.
3. Support the operation of the R.O. and WCO's connectivity services:
- Monitor the utilization and performance of the internet and GPN connections for SEARO and WCO's;
- Troubleshoot faults and performance issues with connectivity services and liaise with service providers, GSD and NOC for expeditious rectification of any faults;
- Support the implementation of connectivity services in SEA WCOs;
- Conduct regular tests of backup connectivity in SEARO and WCOs and ensure seamless fail over to backup connections in all SEA locations;
- Apply Information Technology Infrastructure Library (ITIL) standards and processes in all network related tasks;
- Maintain configuration documentation for various ICT hardware, Internet, security and operating systems;
- Assist in formulating and implementing WHO network polices and standards for RO, CO and field offices.
4. Assist in the administration of SEARO's Telephony Services and ensure reliable operation of the services:
- Assist in the configuration and administration of Telephony system and related interfaces and applications in SEARO, support Telephony installations in WCOs and perform on going maintenance and system upgrades and fixes;
- Troubleshoot and correct faults with Telephony system and user reported problems;
- Carry out Telephony system Moves, Adds and Changes, allocation of local and GPN extensions, users data and assignment of user rights;
- Provide support to ensure proper functioning of telephony systems in SEA WCOs, and that processes and procedures are in place to support effective operation of SEARO voice services;
- Monitor the performance and quality of voice traffic on the WHO GPN and provide support in resolving voice problems in SEARO and in other WHO locations in the Region;
- Maintain up-to-date documentation on Telephony systems (hardware, software, applications and maintenance procedures).
5. Assist in the administration of the Regional office mobility services and provide support to country offices and field offices as required, this includes:
- Provide installation and management support for internet and mobile messaging solutions;
- Assist in administration of Remote Access Services and ensure reliable operation of the service, monitor utilization of users licenses, troubleshoot RAS faults and user problems and coordinate operation of RAS with WHO NOC and with HQ;
- Support Blackberry and Smartphones operations and maintain interfaces with SEARO systems in coordination with Systems administrators.
-6. Provide Video Conferencing Services support:
- Perform ongoing setup, maintenance & administration of the video and teleconferencing services in SEARO;
- Assist the video-conferencing operators in addressing complex video-conference meeting requirements;
- Monitor usage and performance of SEARO and Country Offices multi-media systems and facilities, and provide regular management reports and recommendations;
- Liaise with external service providers for the provision of WHO multi-media services, applications and equipment.
7. Provide technical support to other members of ICT Unit and to contractors, as required during implementation of new or changed sites on the WHO network, to ensure effective WAN, LAN, PBX interfacing, and to help complete provisions of the Acceptance Test Protocol document for each site.
8. Serve as a backup for other team members in the ICT Infrastructure Services team in their absence. Carry out any other duties relevant to the job, as required by the supervisor.

- Secondary School education supplemented by relevant courses in Information Technology.
- Cisco Certifications, Information Technology Infrastructure Library (ITIL) foundation

Functional knowledge & skills:
1. Formal training, certification and experience in Network designs, network management, switching technologies, telecommunication related equipment, network security. Extensive knowledge and experience in configuration, implementation and maintenance of networks, switches, routers, IP voice and structured cabling. Very good understanding of TCP/IP. Sound knowledge of ICT management good practices and industry trends particularly those pertaining to Networking services and information security management.
2. Good presentation skills and document writing skills. Ability to meet deadlines and produce results, cope with constant work pressure, adapt to change in technology and move forward in a changing environment. Proven team working skills.
3. Proficiency in managing enterprise networks (LAN / WAN), Windows operating systems, management of routers, firewalls and IDS/IPS devices

1. Producing Results
2. Moving forward in a changing environment
3. Fostering integration and teamwork
4. Knowing and Managing yourself

At least five years of experience in implementing and managing enterprise networks, LAN/WAN, telecommunications, telephony infrastructure, audio/video conferencing applications and network security. Knowledge in implementing ITIL based service delivery.

Good knowledge of written and spoken English.

Additional Information:
1. The Vacancy is subject to local recruitment and will be filled by an Indian national residing in the local commuting area.
2. The short-listed candidates will be required to qualify the mandatory entry-level test (i.e. English Language and Computer Skills).
For English Language test, certificate of examination titled 'BULATS' from the University of Cambridge obtained through the British Council Division of the British High Commission, New Delhi, is considered a pre-requisite by WHO. Interested candidates will have to undertake this test at their own expense. The Computer Skills Test (conducted in-house by WHO) is based on practical knowledge of MS Word, Excel, Powerpoint, Windows XP and Outlook.
Candidates who qualify both the tests will be considered eligible for position related test and interview.
For more details, please contact Personnel Department, World Health Organization, Tel. No. 011-43040208/43040261.

Annual salary: (Net of tax)
INR 6,42,840 at single rate
Source: WHO.

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