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Non-permanent St HR Technical Support Administrator

la Organizatia Mondiala a Sanatatii in Kuala Lumpur, Malaysia

Vacancy Notice No: HQ/12/GSC/TASR46
Title: HR Technical Support Administrator
Grade: G5
Contract type: Temporary Appointment under Staff Rule 420.4
Duration of contract: 12 months
Application Deadline: 2 November 2012
Duty Station: Kuala Lumpur, Malaysia
Organization unit: HQ/GSC Global Service Centre (HQ/GSC) /
HQ/GHR Global Human Resources (HQ/GHR)

The WHO Global Service Centre (GSC) provides administrative services to all staff and all WHO offices worldwide in respect of human resources, payroll, procurement, accounts payable and support of specific corporate IT applications. The aim of this Centre is to serve as the global platform for the swift and reliable delivery of a comprehensive array of products and services covering all these fields.
The Global Human Resources (GHR) team within the GSC focuses on the execution of HR services on a global scale with the aim to provide reliable, efficient, and consistent services as a one-stop-shop for all staff in WHO and partner agencies.

Description of duties:
As a member of the Global Human resources (GHR) technical support unit the incumbent provides technical support and input to the GSM Support Specialist leading the team.

Terms of Reference
1. Assists the GSM Support Specialist to ensure GSM HR data quality is achieved and maintained consistently, through the implementation of regular reporting and monitoring tools to ensure all data complies with WHO Staff Rules and Policies.
2. Assists the GSM Support Specialist in improving GSM data quality through implementing yearly verification exercises in dependency related data, assignment related data and personal related date as well as other specific areas.
3. Seeks guidance and instructions from supervisors in the handling of non-routine cases, particularly where data corrections have a financial implication.
4. Provides support for the implementation of mass data updates in GSM due to data correction exercises.
5. Runs monthly standard reports and ensures that clear instructions are provided to colleagues on error identification and resolution.
6. Provides support to the HR foundation area in a back-up capacity, providing timely updating of foundation items and working in close collaboration with the authorizing team in HRD. Keeps GHR and Payroll colleagues informed of changes.
7. Supports and assists in correcting data fields flagged in GSM by Payroll after each payroll cycle.
8. Supports the GHR SR handling process and works towards keeping the number of SRs within agreeable levels. Uses effective communication skills during service request handling process.
9. Provides GSM specific training to GHR staff members.
10. Prepares and maintains training material and SOPs related to GSM navigation and concepts training.
11. Supports and assists in generating operational GSM reports as required by GHR clients.
12. Prioritizes activities to manage workload due to special projects and ensures compliance with payroll and other deadlines, whilst ensuring accuracy and consistency of work.
13. Supports the technical function through participating in GSM system testing of bug fixes and new functionalities delivered in the GHR area.
14. Supports the GHR work allocation process as a back-up resource.
15. Other duties as required.


Essential: Completion of secondary school education or equivalent.
Desirable: Training in HR is an added advantage.

Functional knowledge and skills:
- Ability to work under pressure - adaptable;
- Good communication skills;
- Meticulous;
- Proficient in the use of all MS Office applications, particularly MS Excel;
- Knowledge of WHO personnel databases or standard ERP system such as Oracle an asset.

- Fostering integration and team work
- Producing results
- Knowing and managing yourself

- A minimum of five years of relevant work experience of which at least two are in the area of HR administration or technical support.
- Experience in the use of an ERP system such as Oracle.

- Good working knowledge of English (written and spoken).
- Knowledge of French is an advantage.

Additional Information:
- Only candidates under serious consideration will be contacted.
- Candidates must be based within commuting distance of the WHO Global Service Centre.
- This vacancy may be used to fill other similar positions.

Annual salary: (Net of tax)
MYR 45,114 at single rate
Source: WHO.

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