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Non-permanent St Senior IT Assistant

la Banca Cetrala Europeana in Frankfurt am Main, Germania

Senior IT Assistant
Reference 2012-005-EXT/I
The European Central Bank (ECB)

Within the Directorate General Information Systems, the Quality and Management Services Section provides the following services: (i) implementing process and quality management systems (ISO 9001, ISO 20000 and SDLC); (ii) maintaining the IT service catalogue; (iii) coordinating and supporting project portfolio planning and monitoring; (iv) coordinating and supporting procurement planning and execution; (v) managing suppliers and monitoring service levels; (vi) managing licences; and (vii) providing financial and human resources planning and monitoring.
The successful applicant will join a team responsible for the following main tasks: (i) IT performance management; (ii) IT quality management systems; (iii) IT service catalogue; and (iv) IT process risk management.
The successful applicant will be entrusted with the following main tasks:
- actively compiling reports on performance management (key performance indicators (KPIs)), continual improvement and service catalogue onboarding activities;
- liaising actively with project managers and project assistants to ensure up to date information is available with regard to the timely completion of deliverables;
- maintaining the DG/IS process landscape and service catalogue;
- providing administrative support for the Quality Management Office, i.e. organising meetings, setting up agendas, preparing documentation and following up issues with relevant stakeholders; and
- maintaining the central filing system for DG/IS processes in line with the ECB’s documentation management system and policies.

Qualifications and experience
Applicants must have the following knowledge and competencies:
- vocational training or a formal qualification in business, administration or another relevant subject, or a proven ability to perform the tasks required by the position;
- experience in the application of quality management frameworks within an organisation;
- experience of IT performance and risk management would be an advantage;
previous experience with IT/ITIL processes would be an advantage;
- ability to follow administrative procedures; and
- familiarity with IT terminology and a good understanding the IT environment.
a very good command of English with proven drafting ability and a working knowledge of at least one other official language of the EU;
- a very good knowledge of MS Office, in particular Word, Excel PowerPoint and MS Project. a good knowledge of document management system (e.g. open text).

The successful candidate will have the following behavioural competencies:
- Seeking opportunities for improvement, taking action where appropriate and initiating new and better ways of handling matter.
- Accepting personal responsibility and accountability for the achievement of objectives and generating agreed results within specified deadlines.
- Working co-operatively with others to achieve common goals by adopting an open attitude, sharing ideas and encouraging co-operation in the team.
- Good communication and interpersonal skills, with an ability to express issues in a clear and concise manner, both orally and in writing.
- Adapting to different situations and responsibilities, new concepts, teams and working methods and capability to alter own patterns of behaviour accordingly.

Closing Date for Applications: 21.09.2012

Further Information
Fixed-term contract until 31 August 2014, which may be extended subject to organisational needs and individual performance.

How to apply
Applications are to be made in English and submitted using our online application form. An "Applicants' Guide" can be downloaded from our recruitment pages.
The recruitment process may include a pre-sceening exercise, a written exercise, a presentation and interviews.
Further information on the ECB's conditions of employment for fixed-term positions can be found at http://www.ecb.europa.eu/ecb/jobs/html/index.en.html.
Applications are accepted from nationals of Member States of the European Union and Croatia.

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